Lamps Plus is a leading home improvement company that specializes in lighting solutions for both residential and commercial customers. With over 35 years of experience, Lamps Plus has become the 3rd largest lighting retailer in America.
Founded by two brothers who had a vision to change how light bulbs were purchased, Lamps Plus has grown into a global brand with a loyal following of customers. The current CEO, Scott Wilson, has been with the company since its inception and has successfully guided Lamps Plus through tough economic times, maintaining its position as one of the top home improvement retailers in America.
If you’re preparing for an upcoming interview with Lamps Plus, check out these 25 interview questions that will help you prepare for the process.
1. How Well Do You Know Lamps Plus Company?
As a lighting solutions provider, Lamps Plus has made a name for itself in the industry by offering a wide range of products for both residential and commercial use. Their extensive selection of products includes ceiling fans, LED lighting, grow lights, recessed lights, track lighting, outdoor lighting, and much more. Lamps Plus has become a trusted source of lighting products by offering one-stop shopping for all types of lighting.
What sets Lamps Plus apart from other lighting retailers is their team of lighting experts who are on staff to offer advice and recommendations based on your lighting needs and situation. They are always happy to help you find the right lighting products for your specific situation.
With their commitment to providing high-quality lighting products and expert advice, it’s no wonder that Lamps Plus has grown from a small start-up company to one of the top lighting retailers in America.
2. Why Do You Think Your Experience Will Be Valuable In Our Company?
With 8 years of experience in the lighting industry, I have gained valuable knowledge about the needs and preferences of customers. My experience working for a small, family-owned lighting company for over 40 years has given me a unique perspective on the industry. Additionally, my 2 years of experience working with a large chain store that sells various lighting products has given me insight into their lighting needs and situations. I am confident that my experience will enable me to contribute positively to your company.
3. How Would You Describe Yourself?
I am an ambitious, hardworking, and persistent individual who is willing to work long hours when needed. My excellent organizational skills help me stay focused on my goals and tasks. I possess strong communication skills and am a team player who is always ready to help others. I am open to learning new things and challenging myself in different fields. My desire for personal and professional growth drives me to seek advice and input from others to achieve my goals. I am confident in my abilities and am always looking for ways to improve and expand my knowledge.
4. What Are Your Strengths?
I am well-organized and an effective communicator in various situations, such as meeting new clients or customers and working with co-workers at the chain store. I prioritize my work by organizing it into priority order to meet my deadlines without missing any important tasks. Additionally, I provide feedback to my co-workers and manager if I feel they are not performing their jobs as they should. These strengths have proven beneficial in my previous work experiences.
5. What Are Your Goals As An Employee?
My goal as an employee at Lamps Plus is to contribute to the growth of the company by offering suggestions for improving current operations and increasing sales. As a team member, I prioritize customer satisfaction and seek ways to streamline our processes to make things easier for them. By thinking critically and creatively, I aim to find solutions to challenges that arise and help our company grow. I am always open to new ideas and willing to learn from others to improve my own skills and contribute to the success of the team.
6. What Skills Do You Possess That Will Help You Contribute To Lamps Plus Success?
I possess strong interpersonal skills, which help me work well with people from diverse backgrounds. My time management and problem-solving skills enable me to stay organized and focused on the goal while ensuring that my work is of high quality.
7. What Makes You Suitable For This Position At Lamps Plus?
I am a lighting professional who is passionate about staying up-to-date with the latest trends and changes in the industry. In addition to my expertise in lighting, I have a strong desire to help others in need, which has given me experience in achieving goals through donations of goods or services. My combination of knowledge and passion for the industry, coupled with my desire to make a positive impact, makes me an excellent candidate for a position at Lamps Plus.
8. What Do You Like Most About This Position?
As an employee at Lamps Plus, I am passionate about working with my colleagues to develop innovative products that cater to our customers’ needs. Being able to assist customers with their lighting needs for their home or business is also a fulfilling aspect of my job. Additionally, I appreciate the work-life balance that Lamps Plus provides, allowing me to spend quality time with my family during dinner.
One of the things that sets Lamps Plus apart is the dedication of its staff to customer satisfaction. The company culture prioritizes helping customers solve their issues, and there is always someone available to provide assistance. This level of support gives me confidence in my ability to provide top-notch service to our customers.
9. What Would You Do If A Customer Verbally Insulted You In Front Of Your Co-Workers?
If a customer verbally insulted me in front of my co-workers, I would maintain my professionalism and remain calm. I would avoid engaging in an argument and try to defuse the situation. If necessary, I would seek assistance from a supervisor or manager to handle the situation appropriately.
10. Do You Have A Preferable Working Program?
I am flexible and adaptable to different working programs. My experience as a lighting consultant at Lamps Plus has taught me the importance of being able to work in a customer service-oriented environment. I am confident in my ability to handle any challenges that may arise and am committed to getting the job done efficiently and effectively.
11. What Motivates You To Do Your Job?
My motivation is to provide honest, high-quality service that allows me to help my customers’ homes look and feel just like their own. With my experience as a nanny, an au pair, and a caregiver for older people, I have developed a genuine desire to help others. I have also had training in various types of beautification projects. I am reliable, always on time, and provide excellent customer service to ensure that my clients are satisfied with my work.
12. How Would Your Colleagues Describe You?
My colleagues would describe me as open and warm, with a balanced sense of humor that helps make hard days more manageable. I am serious when needed, but maintain a generally positive attitude no matter the situation. I prioritize engaging with and getting along with people, making me an essential part of any team.
13. What Is Your Experience In The Lighting Domain?
I have extensive experience in the lighting domain. I have provided various types of lighting solutions to numerous companies and hotels. I have given several presentations on the subject and even published an e-book on it. As a lighting expert, I am always available to provide any information on lighting. Contact me anytime for any lighting-related queries.
14. What Is A Priority For You: Money Or Success?
As for me, success is more important than money. While money is necessary to live a comfortable life, it cannot buy happiness or fulfillment. Success, on the other hand, involves personal growth, learning, and achieving goals. It means overcoming challenges and building a strong resume. Success is also subjective and can be measured in many ways, such as personal satisfaction, recognition from peers, and positive impact on others. Ultimately, success leads to a more positive outlook on life and the ability to become a stronger person.
15. How Do You Handle Tight Deadlines?
When working on a tight deadline, I like to focus on the task at hand and keep a timer on my desk. I take a break every hour to ensure I stay on track and don’t get too distracted. I don’t get overly focused on the deadline itself, but rather on finishing the job. This approach helps me stay calm and focused, which ultimately leads to success.
16. Describe A Situation When You Disappointed A Client And How You Tried To Fix It.
I once had a project that was delayed, which disappointed my client. To make up for the delay, I took several steps to show them that I valued their satisfaction. Firstly, I apologized and explained the situation. Then, I sent them a gift card to a nearby coffee shop so they could relax while they waited. Additionally, I suggested a new game that I knew they would enjoy, which they hadn’t tried yet, to help pass the time. Lastly, I offered to take on a few hours of their work the next day so they could have a little more free time. By doing this, I was able to show my client that I cared about their experience and was willing to go the extra mile to make it right.
17. Describe A Situation When You Had To Impress a Client. How Did You Do It?
Once, while working in a retail store, I had to impress a client by presenting the proper figures to my boss. The success of the store depended on it, and I knew I had to step out of my comfort zone to get the job done. Although math has never been my strong suit, I relived the moment of getting the necessary figures and running to my boss. My boss was very impressed with my work.
The biggest challenge I faced was remembering all the figures and not mixing them up. To overcome this challenge, I used a few techniques to help me remember the numbers better. I wrote them down on paper, used my phone’s calculator, and double-checked everything to ensure accuracy.
In the end, my hard work paid off, and I was able to impress the client with the proper figures. This experience taught me that no matter what your field, sometimes you need to step out of your comfort zone and be ready to do what needs to be done.
18. What Steps Do You Utilize To Solve A Conflictual Problem?
When faced with a conflictual problem, I follow these steps:
- Identify the problem and possible solutions.
- Avoid conflict when possible.
- Clearly explain the problem and listen to the other party’s perspective.
- If necessary, take a break and return to the problem later.
- Discuss the problem civilly and avoid getting angry or defensive.
- If the situation becomes too heated, take a time out and come back to it later.
By following these steps, I can effectively resolve conflicts and maintain positive relationships with others.
19. What Skills Are Necessary To Perform In This Position?
As a customer service representative, it is crucial to possess several key skills to perform well in the role. The most important quality is the ability to think quickly and pay attention to detail. This role requires the ability to remain calm and maintain a pleasant demeanor, even when dealing with difficult customers. A strong background in customer service is also essential, along with good problem-solving skills. The ability to match customers with the correct department is also a crucial part of the job. A friendly voice and excellent communication skills are essential in this role. Overall, the key skills necessary to perform well in this position are quick thinking, attention to detail, problem-solving, and excellent communication and customer service skills.
20. How Do You Think Lamps Plus Can Improve The Lighting Services?
As an expert in the lighting industry, I believe Lamps Plus can improve its lighting services by offering more affordable options without compromising quality. Customers are always looking for ways to save money, and they will appreciate having access to high-quality lighting that is within their budget. Additionally, Lamps Plus can expand its range of lighting options to include modern and futuristic styles, as well as traditional ones. By doing so, Lamps Plus can cater to a wider audience and make it easier for customers to find the perfect lighting for their space. This will help Lamps Plus stay ahead of the competition and meet the needs of its customers more effectively.
21. Have You Visit One Of The Lamps Plus Stores?
I recently visited one of the Lamps Plus stores and had a great experience. The store was clean and well-organized, which made it easy to browse through the different lighting options. The friendly staff made me feel welcome and comfortable.
I found a lamp with a design I liked and asked one of the staff members to put it on a nearby desk so I could test it out. The lamp was easy to plug in and felt sturdy. I was able to move it around without it tipping over too easily. The lamp was also taller than I expected, and when I turned it on, it was very bright.
Overall, I was impressed with the quality and affordability of the lamps at Lamps Plus. If you’re in the market for new lighting, I highly recommend visiting one of their stores to check out their selection in person.
22. How Are The Customer Services In Lamps Plus Magazine?
Lamps Plus is known for its exceptional customer service, which is evident in the positive reviews from customers. They offer various channels for customer support, including phone, email, and live chat. Their customer service representatives are knowledgeable, friendly, and always willing to help.
23. Have You Tried Lamps Plus Online Store Services?
I recently ordered a floor lamp from Lamps Plus online store, and I must say, I was impressed with their customer service team. They were very helpful in assisting me with my purchase and even provided me with a sale price. The lamp arrived quickly and was easy to set up. The quality of the light and the aesthetic style of the lamp exceeded my expectations. Overall, I highly recommend Lamps Plus for their online store services.
24. Have You Returned Lamps Plus Products? If Yes, Can You Describe Your Experience?
I have returned Lamps Plus products at their request and have always had a positive experience. Their customer service is very helpful, and I have never had any trouble returning products. One time, I returned a damaged lamp during shipping, and they understood the situation and replaced the product. Most recently, I returned something, and they were so impressed that I had kept my receipt and original packaging that they sent me a $10 gift card.
25. What Are The Skills Required For A Leader At Lamps Plus?
As a leader at Lamps Plus, I must possess excellent communication and management skills. I need to be able to interview customers and understand their needs to create effective product designs. It’s crucial to be approachable and work well with others while still leading with a large workload. Most importantly, I must have a passion for lamps and the lighting industry. These skills combined will allow me to be an effective leader at Lamps Plus.
Conclusion
At Lamps Plus, the interview process is challenging but incorporates unique elements to prepare new employees for their first day. The company has a longstanding commitment to providing excellent customer service, which has remained unchanged with the new generation. With a focus on quality and service, Lamps Plus is a great place to work for those who value customer satisfaction.